Our Town

FAQ

HOW LONG ARE PRE-ORDERS RUNNING?

Pre-orders are open from November 25th, 2022 to January 2nd, 2023. After that point, we will be closing the store during the manufacturing process. We will likely have leftover sales once pre-order packages have shipped.

WHAT ARE "PRE-ORDERS"?

"Pre-orders" means that you are purchasing this product before it is manufactured. This means that your zine will take time to reach you, likely several months, due to the manufacturing and shipping process.

DO YOU SHIP WORLDWIDE?

Yes. We are shipping out of the USA and will be offering both domestic and international shipping options.

Unfortunately, international shipping is extremely expensive right now. We apologize for the pricing! We wish we could do better for our international customers, but since we are a charity project, we can't afford to cover part of your shipping cost for you.

Here is the list of countries we can NOT ship physical copies to:
Afghanistan, Belarus, Bhutan, Brunei Darussalam, Chad, Cuba, Lao People's Democratic Republic, Libya, Mongolia, North Korea, Papua, New Guinea, Russian Federation, Samoa, Solomon Islands, South Sudan, Syrian Arab Republic, Timor-Leste, Turkmenistan, Ukraine, Yemen

IS IT POSSIBLE TO CHANGE MY ADDRESS?

Of course. Please reach out to us on Twitter, Tumblr or through our email address: [email protected].

WHAT IS THE ESTIMATED TIME OF ARRIVAL FOR MY ZINE?

Orders are expected to ship out in the spring or early summer of 2023, depending on manufacturing time. Please note that due to paper shortages and COVID-19, this may take longer than expected.

DO YOU ACCEPT REFUNDS, EXCHANGES OR RETURNS?

Since this is a charity project, we will not be offering any returns, refunds or exchanges.

WHAT CHARITY ARE YOU DONATING TO?

All proceeds from Our Town will be donated to the Colon Cancer Coalition. Please visit their website to learn more about the life-saving work they do!

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